Privacy Policy

1. Who we are

Friendli is operated by Infora Softwares Private Limited, a company incorporated in India. We are the data fiduciary for the personal data described below, under the Digital Personal Data Protection Act, 2023.

2. What we collect

You give us

• Your phone number, to create and sign in to your account. This is the only identifier required to use Friendli.
• Profile details — name, username, date of birth, gender, languages, interests, and a profile photo, if you choose to add one.
• Creator verification documents, only if you apply to become a creator: identity document images and a verification selfie.
• Your PAN, only if you are a creator withdrawing earnings. Indian tax law requires it for payouts. We store it encrypted at rest and never display it in full.
• Support messages you send us.

Generated as you use Friendli

• Call and message metadata — who spoke to whom, when, and for how long. We do not record or store the audio, video or content of your calls.
• Coin transactions — purchases, spending, gifts and creator earnings.
• Approximate location, only if you allow it, to power the "nearby" tab. You can decline and still use everything else.
• Device and diagnostic information, including a push notification token.

What we deliberately do not collect

• Your Aadhaar number. We do not ask for it, store it, or want it.
• Card or bank credentials. Payments are handled entirely by our payment providers; we only ever see a transaction reference and its status.
• The content of your calls. Nothing is recorded.

3. Why we use it

• To operate the service — signing you in, showing you people to talk to, connecting calls, delivering messages.
• To process coin purchases and creator payouts, and to meet our tax obligations.
• To keep people safe — investigating reports, enforcing our community standards, and preventing fraud and abuse.
• To meet legal obligations, including retaining financial records for the periods Indian law requires.

We do not sell your personal data, and we do not use it for third-party advertising.

4. Who we share it with

Only with service providers who need it to do their job, and only for that purpose:

• Agora — carries audio and video calls.
• Razorpay — processes payments and creator payouts.
• Google Play and Apple — process in-app coin purchases.
• MSG91 — delivers your one-time login codes.
• Google Firebase — delivers push notifications.
• Amazon Web Services — hosts the service and stores uploaded images. Our infrastructure is located in India (Mumbai region).

We may also disclose data where we are legally required to, or where it is necessary to protect someone's safety.

5. How long we keep it

Your profile and content stay while your account is open. When you delete your account we remove your profile, photos, messages and verification documents. Two things survive deletion, both because the law requires it: financial records of transactions and payouts, retained for the statutory period, and records of safety enforcement, retained so that a banned account cannot simply be recreated.

6. Your rights

Under the Digital Personal Data Protection Act, 2023 you may ask us to give you a copy of your data, correct anything inaccurate, delete your account and data, or withdraw a consent you previously gave, such as location access. Most of this is available directly in the app under Settings. For anything else, write to the Grievance Officer below.

7. Security

Data is encrypted in transit and at rest. Verification documents are stored privately and are viewable only by authorised reviewers. Access to production systems is restricted and logged. No system is perfectly secure, but we take this seriously and will tell you promptly if a breach affects you.

8. Children

Friendli is strictly for adults aged 18 and over. We do not knowingly collect data from children. If we learn that an account belongs to someone under 18, we close it and delete the data.

9. Changes

If we change this policy materially we will tell you in the app before the change takes effect. The date at the top always reflects the current version.

10. Contact us