Refunds & Cancellations

Coins are consumed immediately

Coins are digital credit delivered to your account the moment a payment succeeds. Because they are available for use straight away, coin purchases are generally not refundable once delivered.

Where to ask depends on how you paid

• Bought through Google Play or the App Store: the refund is handled by Google or Apple under their own policies, not by us. Requests go through the store you purchased from. We are happy to help with information, but we cannot issue the refund ourselves.
• Paid any other way: contact support@friendli.in.

When we will refund

• Money taken, coins not delivered. If a payment succeeded but your balance did not increase, tell us and we will either credit the coins or refund in full.
• Duplicate charge. Charged twice for one purchase — we refund the duplicate.
• Unauthorised payment. If someone used your payment method without permission, contact us and your bank immediately.
• Coins spent because the service failed. If coins were deducted for a call that never connected, or a call that failed on our side, we credit them back.

When we will not

• You changed your mind after coins were delivered.
• You spent coins on calls, chats or gifts and were not satisfied with the conversation.
• Your account was suspended or banned for breaching our Terms — unspent coins are forfeited.
• Coin prices or call rates changed after your purchase.

Timing

Please raise a refund request within 7 days of the transaction. Approved refunds are returned to the original payment method, and typically reach you within 5 to 7 working days once processed, depending on your bank.

Creator payouts

Withdrawal requests can be cancelled while still pending. Once a payout has been processed it cannot be reversed. Payout amounts are shown net of platform commission and any tax withheld at source.

Contact