Shipping & Delivery

What we deliver

Friendli sells only digital goods: coins, a prepaid credit used inside the Friendli app for audio and video calls and virtual gifts. We do not sell or ship any physical products, so there are no shipping charges and no delivery address is ever collected.

How delivery works

• Coins are credited to the wallet of the Friendli account that made the purchase, instantly once the payment succeeds.
• Your updated balance is shown on the Wallet screen in the app, and the purchase appears in your transaction history.
• Delivery is to your account only. Coins cannot be sent to a different account or converted to cash.

If your coins have not arrived

Occasionally a bank or payment provider confirms a payment a few minutes late. If your payment succeeded but your balance has not increased within 30 minutes, write to support@friendli.in with the date, amount and payment reference. We will credit the coins or refund the payment in full, as described in our Refunds & Cancellations policy.

Where we operate

Friendli is offered to users in India, and all prices are in Indian Rupees (₹), inclusive of applicable taxes.

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